Effective Date: April, 2025
Company Name: Jianglight
Website: www.jianglight.com
Contact Email: info@jianglight.com

At Jianglight, we understand that reliable and timely delivery is critical to your business operations. This Shipping & Delivery Policy outlines how we manage the packing, dispatch, and shipment of your orders. Our goal is to ensure that every order arrives in perfect condition and within the agreed timeline.

1. Shipping Scope

We ship our products globally from our factory in Ningbo, China, leveraging our proximity to major ports such as Ningbo Port and Shanghai Port.
We primarily serve international B2B buyers including:

• Lighting retailers and chain stores

• Interior design studios

• Project contractors

• OEM/ODM partners

• Importers and distributors

2. Lead Time & Processing

2.1 Standard Lead Time

• Regular models: 7-10 business days (for in-stock items)

• Customized orders: 35-55 business days, depending on the complexity and quantity

• Sample orders: Typically 10-15 business days

Production and lead times will be confirmed during the quotation and order confirmation stages.

2.2 Order Processing

Orders are processed upon receipt of:

• Finalized technical specifications and/or sample confirmation

• Signed pro forma invoice or purchase agreement

• Down payment (if applicable)

Production begins only after the above are received and verified.

3. Shipping Methods

We offer flexible shipping options tailored to your needs and project schedule. Our supported methods include:

• FOB (Free On Board) – Ningbo/Shanghai

• CIF (Cost, Insurance, Freight)

• DDP (Delivered Duty Paid) – Available for select countries

• Courier (FedEx, DHL, UPS) – For urgent small-volume orders or samples

• Air Freight – For medium-size urgent shipments

• Sea Freight – For bulk and container shipments

We can also ship using your appointed forwarder or logistics partner.

4. Packaging

All products are securely packed using export-grade materials to prevent damage in transit. Packaging methods include:

• Corrugated cartons with protective inserts

• Wooden pallets or crates (for fragile or large orders)

• Custom packaging with branding (for OEM projects, upon request)

5. Delivery Time

Delivery time depends on the shipping method and destination. As a general estimate:

These are estimates and may vary depending on customs clearance, seasonal congestion, or other unforeseen circumstances.

6. Shipping Costs

Shipping costs vary based on:

• Chosen delivery method

• Volume and weight of the shipment

• Destination country

• Incoterm (e.g., EXW, FOB, CIF, DDP)

Exact costs will be quoted and confirmed before order finalization.

7. Customs & Import Duties

For FOB or CIF terms, the buyer is responsible for customs clearance, duties, and import taxes in their country.
For DDP shipments, we manage all logistics and clearance, and duties are included in your final quote.

We will provide all necessary documents for smooth customs clearance, including:

• Commercial invoice

• Packing list

• Bill of lading or airway bill

• Certificate of origin (if required)

• Any special certificates (e.g., CE, RoHS, UL) upon request

8. Shipment Tracking

For courier and air freight shipments, tracking numbers will be provided once dispatched.
For sea freight, we will share the container and bill of lading details with your logistics contact for monitoring.

9. Shipping Damage or Loss

In case of transit damage or loss:

• Report the issue within 5 business days of receipt

• Provide photos of the packaging and damaged products

• Keep all packaging materials for inspection

We will coordinate with the carrier and insurance provider (if applicable) to resolve the issue promptly.

10. Contact Information

If you have any questions about your shipment or need logistics support, please contact:

Penny Jiang
Email: info@jianglight.com
Mobile/WhatsApp: +86-151-5830-5833
WeChat: 15158305833